FAQ

Material details may vary depending on the product design. Each product page includes available information such as metal finish, stones, plating, and product style.

If you need exact material details for a specific item, please contact us before placing your order.

Each design is coated with high-quality plating to help maintain shine and reduce tarnishing. To keep your jewellery looking new, avoid water, perfume, sweat, and harsh chemicals.

Yes, every order is beautifully packed, making it suitable for gifting on birthdays, anniversaries, Eid, weddings, and everyday surprises.

Order processing usually takes 1–3 business days. After dispatch, estimated delivery time is usually 2–3 business days, depending on your city, area, courier route, and service availability.

Yes, Cash on Delivery is available for customers in Pakistan, so you can shop with confidence and pay when your order arrives.

Yes, you can open the package at the time of delivery to check your order before accepting it. Please check the product carefully while the courier is present.

If you receive a damaged, wrong, or missing item, please contact Jewel Mora support immediately with your order details and clear photos or videos.

• Avoid contact with water, perfume, lotions, sweat, and chemicals.
• Remove jewellery before showering, swimming, sleeping, or exercising.
• Store jewellery in a clean, dry place when not in use.
• Clean gently with a soft, dry cloth.

We aim to display product images as accurately as possible. Slight differences may occur due to lighting, photography, screen brightness, or device display settings.

Yes, Jewel Mora offers a 7-day return and refund policy. The item must be unused, unworn, undamaged, and returned in its original packaging with all accessories included.

Jewel Mora uses Leopard Courier eCommerce services for package delivery. The courier supports eCommerce logistics, tracking, Cash on Delivery support, returns handling, and last-mile delivery across Pakistan.

Once your order is dispatched, tracking details may be shared through SMS, email, WhatsApp, or order updates, depending on the contact information provided at checkout.

Delivery may be delayed due to courier operations, public holidays, weather conditions, strikes, incorrect address details, unreachable phone number, or remote delivery location.

You can contact us as soon as possible after placing your order. If the order has not been processed or dispatched, we will try to help. Once an order is shipped, changes may not be possible.

Cancellation may be possible before the order is processed or dispatched. Once the order has been shipped, cancellation may not be available and the return policy may apply.

• Contact us within 7 days of receiving your order.
• Share your order number and reason for return.
• Provide clear photos or videos if the product is damaged, defective, or incorrect.
• Wait for return approval before sending the item back.

Refunds are processed after the returned item is received and inspected. Refund timing may vary depending on the payment method, bank processing time, and return approval.

Please contact us as soon as possible after delivery. Keep the original packaging and share clear photos or videos of the product and parcel so our team can review the issue and guide you.