Terms & Conditions

Use of Our Website

You agree to use the Jewel Mora website only for lawful shopping and browsing purposes. You must not use our website in a way that may damage, interrupt, misuse, or interfere with our store operations.

• You must provide accurate and complete information when placing an order.
• You must not attempt to misuse, hack, copy, or damage any part of our website.
• You must not use our website for fraudulent, illegal, or harmful activities.
• We reserve the right to refuse service if misuse, fraud, or suspicious activity is detected.

Product Information

We do our best to display product images, descriptions, prices, sizes, and details as accurately as possible. However, slight differences may occur due to lighting, photography, screen settings, or product finishing.

• Product colours may appear slightly different on different screens or devices.
• Minor variations in jewellery finishing, shine, stones, or detailing may occur.
• Product availability may change without prior notice.
• We reserve the right to correct product information, pricing, or listing errors at any time.

Orders & Order Acceptance

After placing an order, you may receive an order confirmation. This confirmation does not always mean that the order has been finally accepted. We may review order details before processing.

• Orders may be cancelled if customer details are incomplete or incorrect.
• Orders may be delayed if confirmation, payment, or delivery details are missing.
• We may contact you by phone, email, SMS, or WhatsApp for order confirmation.
• We reserve the right to cancel or refuse any order if necessary.

Pricing & Payments

All prices listed on the website are subject to change without prior notice. The final order amount, including any shipping charges, will be shown at checkout before you complete your order.

• Prices may change during promotions, sales, or website updates.
• Payment options may include online payment, Cash on Delivery, or other available methods.
• Payment confirmation may be required before order processing.
• If a pricing error occurs, we may contact you to correct or cancel the order.

Shipping & Delivery

Jewel Mora processes orders within 1–3 business days. After dispatch, estimated delivery time is usually 2–3 business days, depending on your city, area, courier route, and service availability.

• Delivery timelines are estimates and may vary due to courier operations.
• Incorrect or incomplete delivery details may cause delays.
• Customers must keep their phone available for courier contact.
• Public holidays, weather, strikes, or unexpected events may affect delivery time.

Returns & Refunds

Jewel Mora offers a 7-day return and refund policy. Return requests must be made within 7 days of receiving the order and are subject to approval after review.

• Items must be unused, unworn, undamaged, and returned in original packaging.
• All tags, accessories, boxes, cards, and packaging items must be included.
• Returns sent without approval may not be accepted.
• Refunds are processed after the returned item is received and inspected.
• Shipping charges may be non-refundable unless the issue is due to our mistake or a damaged/wrong item.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We may ask for photos or videos of the product and packaging to review the issue.

• Please do not use the product if it arrives damaged or incorrect.
• Keep all packaging until the issue is resolved.
• Our team will review the case and guide you with a suitable solution.

Order Cancellation

You may request order cancellation before your order has been processed or dispatched. Once the order has been shipped, cancellation may not be possible and the return policy may apply.

• Cancellation requests are not guaranteed after order processing starts.
• Dispatched orders cannot usually be cancelled.
• If payment has already been made, refund timing may depend on the payment method.

Jewellery Care Responsibility

Customers are responsible for using and caring for jewellery properly after receiving it. Damage caused by misuse, water exposure, chemicals, perfumes, rough handling, or improper storage may not be covered.

• Avoid direct contact with perfumes, lotions, chemicals, and water.
• Store jewellery in a clean, dry place when not in use.
• Handle delicate stones, chains, clasps, and plated items with care.
• Customer-caused damage may not qualify for return, refund, or exchange.

Promotions & Discounts

From time to time, Jewel Mora may offer discounts, promotional codes, bundle offers, or limited-time deals. These offers may have specific conditions and may be changed or ended at any time.

• Discount codes must be used before checkout is completed.
• Promotions may not be combined unless clearly stated.
• Sale items may have different return or exchange conditions if mentioned on the product page.

Website Content & Intellectual Property

All website content, including text, images, graphics, designs, product descriptions, layout, branding, and other materials, belongs to Jewel Mora or is used with permission.

• You may not copy, reproduce, sell, or misuse our website content without permission.
• Product images and branding must not be used for commercial purposes without approval.
• Unauthorised use of our content may result in action where appropriate.

Limitation of Liability

Jewel Mora is not responsible for losses, delays, damages, or issues caused by events outside our reasonable control, including courier delays, incorrect customer information, technical errors, payment provider issues, or unexpected disruptions.

• We are not responsible for delays caused by courier operations or external events.
• We are not liable for incorrect information entered by the customer at checkout.
• Our responsibility is limited to the value of the purchased product where applicable.

Privacy & Customer Information

Your personal information is handled according to our Privacy Policy. By placing an order, you allow us to use your information for order processing, delivery, customer support, fraud prevention, and service improvement.

Changes to These Terms

Jewel Mora may update or change these Terms & Conditions at any time. Updated terms will be posted on this page, and continued use of our website means you accept the updated terms.