Order Cancellation

At Jewel Mora, we process orders as quickly as possible to ensure timely delivery. Please read our cancellation policy carefully before placing your order.

Cancellation Within 24 Hours

You may request to cancel your order within 24 hours of placing it, only if the order has not been processed or dispatched. Once your order has been dispatched, cancellation will no longer be available.

1

24-Hour Window

Cancellation requests must be made within 24 hours after placing the order.

2

Before Dispatch Only

Orders can only be cancelled before they are packed, processed, or handed over to the courier.

3

No Refund After Dispatch

If a prepaid order has already been dispatched, it cannot be cancelled or refunded under the cancellation policy.

How to Request Cancellation

To request cancellation, please contact our support team as soon as possible after placing your order. Your request will be reviewed based on the order status.

  • Contact us within 24 hours of placing your order.
  • Share your order number and registered phone number or email address.
  • Cancellation is only confirmed once our support team approves it.
  • If the order has already been dispatched, cancellation will not be accepted.

Cancellation Before Dispatch

If your order is still under processing and has not been dispatched, we may approve your cancellation request. For prepaid orders, the refund will be processed after cancellation approval.

  • Refund timing may vary depending on your payment method or bank processing time.
  • Any payment gateway or service charges, if applicable, may be deducted.
  • Cash on Delivery orders can be cancelled only before dispatch confirmation.

After Dispatch Policy

Once your order has been dispatched and handed over to the courier service, the order cannot be cancelled. If the order was paid in advance, it cannot be refunded after dispatch under the cancellation policy.

  • Dispatched orders are already in courier movement and cannot be stopped immediately.
  • Prepaid dispatched orders are not eligible for cancellation refund.
  • If there is a damaged, wrong, or defective item issue, our Return & Refund Policy may apply after delivery.

Refusing Delivery

Refusing delivery after dispatch does not automatically qualify an order for cancellation or refund. If a prepaid order is refused after dispatch, refund may not be available under the cancellation policy.

Damaged, Wrong, or Defective Items

If you receive a damaged, wrong, or defective item, please contact us as soon as possible after delivery. This will be handled under our 7-day Return & Refund Policy, not under order cancellation.

  • Please keep the original packaging.
  • Share clear photos or videos of the product and parcel.
  • Our team will review the issue and guide you on the next steps.
Important Note

Order cancellation is only available within 24 hours and before dispatch. Once the order has been dispatched, cancellation is not possible, and prepaid dispatched orders are not refundable under this cancellation policy.

Need to Cancel an Order?

Contact our support team within 24 hours of placing your order, before it is dispatched.

Contact Support