Privacy Policy

Information We Collect

When you use our website or place an order, we may collect certain information needed to complete your purchase and provide our services.

• Your name, phone number, email address, and delivery address.
• Order details, product selections, payment status, and shipping information.
• Messages or enquiries you send through our contact form, email, or support channels.
• Basic website usage information such as pages visited, device type, browser type, and general location data.

How We Use Your Information

Jewel Mora uses your information to provide a smooth and reliable shopping experience.

• To process, confirm, pack, and deliver your orders.
• To contact you about your order, delivery updates, return requests, or customer support enquiries.
• To improve our website, products, services, and customer experience.
• To prevent fraud, unauthorised activity, or misuse of our website.
• To send promotional updates only when you have agreed to receive marketing communication.

Payment Information

Payment details are processed through secure payment service providers. Jewel Mora does not intentionally store full card numbers, banking passwords, or sensitive payment credentials on our website.

• Payment information may be handled by third-party payment processors.
• Cash on Delivery details may be used to confirm and complete your delivery.
• Payment status may be stored for order confirmation and record-keeping purposes.

Shipping & Courier Information

To deliver your order, we may share necessary delivery information with our courier or logistics partners. This can include your name, phone number, delivery address, order reference, and shipment details.

• This information is shared only for order fulfilment and delivery purposes.
• Courier partners may contact you to arrange or complete delivery.
• Tracking information may be generated and shared after dispatch.

Cookies & Website Tracking

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website performance, and support marketing activities.

• Cookies may help keep items in your cart and improve your browsing experience.
• Analytics tools may help us understand how customers use our website.
• You can manage or disable cookies through your browser settings, but some website features may not work properly.

Marketing Communication

If you subscribe to our emails, SMS, WhatsApp updates, or marketing messages, we may use your contact details to send product updates, offers, and store news.

• You can unsubscribe or opt out of marketing communication at any time.
• Order-related messages may still be sent even if you opt out of marketing messages.
• We do not sell your personal information to third parties for their independent marketing use.

Sharing Your Information

We may share limited information with trusted service providers when needed to operate our store and complete your order.

• Courier and logistics partners for delivery and returns.
• Payment processors for secure payment handling.
• Website, hosting, analytics, and technical service providers.
• Legal or regulatory authorities if required by law or necessary to protect our rights.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no online platform, website, or digital storage method can be guaranteed to be completely secure.

• We limit access to customer information where possible.
• We use trusted platforms and service providers for store operations.
• Customers should also keep their account, email, and payment information secure.

Data Retention

We may keep your information for as long as needed to complete orders, provide support, maintain business records, prevent fraud, resolve disputes, and comply with legal or accounting requirements.

Your Rights

Depending on your location and applicable laws, you may have the right to request access, correction, or deletion of certain personal information we hold about you.

• You may request to update incorrect personal information.
• You may ask questions about how your information is used.
• You may request removal from marketing communication lists.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact our support team.

Changes to This Privacy Policy

Jewel Mora may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or customer service practices. Any updates will be posted on this page.