Shipping Policy

At Jewel Mora, we aim to provide a smooth, secure, and reliable delivery experience. Every order is carefully processed, packed, and shipped via our trusted courier partner so your jewellery arrives safely and on time.

Our Shipping Partner

Jewel Mora uses Leopard Courier eCommerce services for package delivery. Leopard Courier supports eCommerce businesses with nationwide delivery, Cash on Delivery, order tracking, return handling, last-mile delivery, and reliable parcel movement across Pakistan.

Processing Time

1–3 Business Days

After your order is placed, our team checks the order details, prepares the item, and packs it securely before dispatch.

Delivery Time

2–3 Business Days

After dispatch, most orders are expected to be delivered within 2–3 business days, depending on your city, area, courier route, and service availability.

1

Careful Order Handling

Each order is reviewed, packed, and prepared with care before it is handed over to the courier service.

2

Secure Packaging

Jewellery items are carefully packed to protect them during transit and maintain a premium delivery experience.

3

Tracking Support

Once your order is dispatched, tracking details may be shared so you can monitor your shipment status.

4

Nationwide Delivery

Our courier partner supports delivery across Pakistan through its eCommerce logistics network.

Order Processing

Order processing usually takes 1–3 business days. During this time, we confirm your order information, prepare your jewellery, and pack your parcel securely for courier handover.

  • Please provide a complete and accurate name, phone number, and delivery address at checkout.
  • Orders with incomplete or incorrect details may take longer to process.
  • Processing time may increase during sales, public holidays, or high order volume.

Estimated Delivery Time

After your parcel is dispatched, estimated delivery time is usually 2–3 business days. Delivery time can vary depending on your location, courier operations, weather conditions, public holidays, or unexpected delays.

  • Major city deliveries may be completed faster than those in remote areas.
  • Remote or out-of-service areas may require additional delivery time.
  • Courier route delays, weather, strikes, or holidays may affect delivery timelines.

Leopard Courier eCommerce Service

Our courier partner offers eCommerce-focused logistics services designed for online sellers. These services include parcel delivery, order tracking, Cash on Delivery support, doorstep pickup, returns support, and last-mile delivery assistance.

  • Leopard Economy is designed to provide economical shipping support for online sellers.
  • The courier service may use shipment weight and parcel dimensions to calculate shipping charges.
  • For larger parcels, volumetric weight may be calculated using length, breadth, and height.
  • Final courier handling and delivery movement are managed by the courier service after dispatch.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your order. Any free shipping offer will be displayed on the website or checkout page when available.

Order Tracking

Once your order is dispatched, tracking details may be sent through SMS, email, WhatsApp, or order updates, depending on the contact information provided at checkout.

  • Please allow some time for tracking information to update after dispatch.
  • If tracking does not update immediately, the courier system may still be processing the shipment.
  • For delivery-related help, contact us with your order number and tracking details.

Incorrect Address or Failed Delivery

Customers are responsible for providing complete and accurate delivery information. If a parcel cannot be delivered due to an incorrect address, an unavailable recipient, or an unreachable phone number, the delivery may be delayed, returned, or require redelivery.

  • Please keep your phone available after placing your order.
  • Make sure your address includes a house number, street, area, city, and any helpful instructions.
  • Additional charges may apply if re-delivery is required due to incorrect customer information.

Delayed, Lost, or Damaged Parcels

We carefully prepare every package, but courier delays or transit issues can sometimes happen. If your parcel is delayed, missing, or damaged, please get in touch with us with your order number and tracking details so our team can assist you.

  • For damaged packages, contact us as soon as possible after receiving your parcel.
  • Please keep photos or videos of the parcel and product for review.
  • Our team will review the issue and guide you on the next steps.
Important Note

Processing and delivery timelines are estimates. Delays may occur due to courier operations, customer location, public holidays, weather conditions, incorrect delivery details, or other factors outside our control.

Need Help With Your Delivery?

Our support team is here to help with order tracking, delivery updates, and shipping-related questions.

Contact Support