Return & Refund Policy

Return Eligibility

To qualify for a return, your item must meet the following requirements:

• The return request must be made within 7 days of delivery.
• The product must be unused, unworn, and undamaged.
• The product must be returned in its original packaging.
• All tags, accessories, gift boxes, cards, and packaging items must be included.
• Proof of purchase, such as an order number or confirmation message, may be required.

Non-Returnable Items

Some items may not be eligible for return or refund due to hygiene, condition, or usage reasons.

• Items that have been worn, used, damaged, scratched, or altered by the customer.
• Items returned without original packaging or missing accessories.
• Items damaged due to misuse, improper handling, or lack of care.
• Custom, personalised, or special-order items, if applicable.
• Items reported after the 7-day return period has ended.

How to Request a Return

To start a return request, please get in touch with our support team with your order details. Our team will review your request and guide you on the next steps.

• Share your order number and the reason for return.
• Provide clear photos or videos of the product if there is any issue.
• Wait for return approval before sending the item back.
• Returns sent without approval may not be accepted.

Refund Process

Once we receive your returned item, our team will inspect it to confirm that it meets our return conditions. If the return is approved, your refund will be processed according to the original payment method or an approved refund method.

• Refunds are processed only after the returned item has been received and inspected.
• Refund approval depends on the product condition and return eligibility.
• Refund processing time may vary depending on the payment method or the bank's processing time.
• Shipping charges may be non-refundable unless the return is due to our mistake or a damaged/wrong item.

Exchanges

If you received a wrong, defective, or damaged item, you may request an exchange within 7 days of delivery. Exchanges are subject to product availability and approval after review.

• Exchange requests must be made within 7 days of delivery.
• The item must be unused and returned with original packaging.
• If the same item is unavailable, our team may offer an alternative solution.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please get in touch with us as soon as possible after delivery. We may request photos or videos to verify the issue and provide a suitable solution.

• Please do not use the product if it arrives damaged or incorrect.
• Keep the original packaging until the issue is resolved.
• Our team will review the case and guide you with return, exchange, or refund options.

Return Shipping

Return shipping responsibility may depend on the reason for the return. If the return is due to customer preference, a size issue, or a change of mind, the customer may be responsible for return shipping charges. If the item is incorrect, defective, or damaged on our end, we will guide you to the best solution.